Terms and Conditions


Welcome to Chescafe Limited ("Company", "we", "our", "us"). These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with the Chescafe Limited website (the "Service") operated by Chescafe Limited.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.


Chescafe Limited provides a range of services including but not limited to diagnostics, online and on-premise consultations, grooming services, boarding services, and an e-commerce platform for pet food and accessories.

Use of the Service

  1. Eligibility: By using our Service, you represent that you are at least 18 years old or have the legal capacity to enter into a binding agreement.
  2. Account: When you create an account with us, you must provide accurate and complete information. You are responsible for safeguarding your account and for any activities or actions under your account.
  3. Prohibited Uses: You may not use the Service for any unlawful purpose or to solicit others to perform or participate in any unlawful acts.


If you wish to purchase any product or service made available through the Service, you may be asked to supply certain information relevant to your purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.


All payments must be made through the payment methods provided on our website. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.

Appointments and Cancellations

  1. Booking: Appointments for consultations, grooming, or boarding services can be booked online or via our customer service.
  2. Cancellations: You may cancel your appointment up to 24 hours before the scheduled time. Cancellations made less than 24 hours before the appointment may incur a cancellation fee.

Limitation of Liability

In no event shall Chescafe Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Service; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein.


You agree to defend, indemnify and hold harmless Chescafe Limited and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions.